If your Promethean pen(s) is not responding, try the following troubleshooting tips to see if you can get them scribbling again.
- TIP #1: Unplug all USB cables from your computer and wait 30 seconds. Reconnect the USB cables.
- TIP #2: Unplug all USB cables from your computer and restart your computer. Once the computer restarts and you have logged back in and it’s ready to use, try plugging the USB cables back into your computer.
If your Promethean Pen(s) is still unresponsive, contact your Building Tech Coordinator.